Problems activating your key?
Moderator: NBJeff
- Chris
- Introversion Staff
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- Joined: Sat Nov 25, 2000 7:28 pm
- Location: Cambridge, UK
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Problems activating your key?
We are having some problems with the keys handed out by our online store system. Please accept our apologies!
While we fix this problem, you can download the game itself from your purchase link. Please click on the link in your purchase email and you'll find the PC and Mac builds available for download.
Enjoy the game while we fix these keys!
While we fix this problem, you can download the game itself from your purchase link. Please click on the link in your purchase email and you'll find the PC and Mac builds available for download.
Enjoy the game while we fix these keys!
I purchased the game yesterday and haven't received an email with a key or download. PayPal reports success and the charge has posted to my credit card. I've emailed support@introversion.co.uk, but have received no reply. Little help?
- tabasco boy
- level5
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aranach wrote:I purchased the game yesterday and haven't received an email with a key or download. PayPal reports success and the charge has posted to my credit card. I've emailed support@introversion.co.uk, but have received no reply. Little help?
Try checking your spam folder, IV email could've ended there. But considering the game download link is timed your best bet is wait for a IV staff to sort it.
Eating without Tabasco® Sauce is like a computer without a OS.
I'm not sure what you mean by the game download link being timed, but no sorting is occurring. Nothing in the spam folder. I receive Introversion mail (like for the forums here) just fine. Still no mail with a download link 3 days after purchase and no mail from support 2 days after my mail to support.
- tabasco boy
- level5
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- Joined: Sun Mar 10, 2002 4:25 pm
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aranach wrote:I'm not sure what you mean by the game download link being timed, but no sorting is occurring. Nothing in the spam folder. I receive Introversion mail (like for the forums here) just fine. Still no mail with a download link 3 days after purchase and no mail from support 2 days after my mail to support.
The download link you get from the email (ie..order confirmation) will only be accesible for only 24 hours.
==============
here's a sample from the email i got:
Hi (Removed),
Thanks for purchasing 5-PA-100-PhysicalPleasures. Your transaction ID is #(Removed) and your payment has now cleared. In order to use this software you will require the following license keys:
DEFCON (PC): (Removed)
Multiwinia (PC): (Removed)
The Complete Pack (Steam): (Removed)
1-PA-30-BasePack: (Removed)
You can download your purchase from https:(Removed). Please note this is a timed link that will expire at 03:22AM on September 28th 2022.
Regards,
Digital Delivery Robot
================
Can't access Email with Bought game info on it
My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again
Re: Can't access Email with Bought game info on it
rs2007 wrote:My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again
Send you your Paypal Transaction ID to support@introversion.co.uk.
http://support.launcherpro.com/knowledg ... ?article=9
Re: Can't access Email with Bought game info on it
Hardkorn wrote:rs2007 wrote:My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again
Send you your Paypal Transaction ID to support@introversion.co.uk.
http://support.launcherpro.com/knowledg ... ?article=9
Thanks so much
similar thing has happen to me i didnt get any confirmation and was sitting wating for about 20 mins for the payment to go through i contacted paypal to find out that the email was incorrect and id put two letters the wrong way around
but didnt recive any link to get the game so ive sent a mail to the above link to see if they can help
but didnt recive any link to get the game so ive sent a mail to the above link to see if they can help
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- level1
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- level1
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- Joined: Sun Oct 07, 2012 5:33 pm
- Location: England
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