[Suggestion] Use a real bug tracker.

[methodmissing]

Nuff said.

[RMJ1984]

Yeah that would probably be a lot easier for them and for us. then they can also easier get an overview over how urgent a particular issue is.

[Illanair]

I'm all for this - Not only would it potentially help to keep duplicates from happning (to an extent), it would also be easier to keep track of the progress of bugs.

[gsuberland]

+1.

Bugzilla or Trac would be my vote.

[hellohboy]

+1

[Wasgood]

how do I upvote you?
+1

[Pod]

I agree. It would also serve to keep the bug reports serious, and stop all the LOL BUG SO FUNNY crap that spams up most of the threads.

[SuperConductiveRabbi]

Please guys, this has been posted before. Use the search button!

Sorry, jelco. If only we had a system designed around tracking issues and avoiding duplicate topics, this situation might've been avoided. Some kind of tracker or something. Insect tracker? Dunno, I'm sure someone smarter than me can figure it out.

[Norton]

I would like this too!

[kirrus]

Mantis works well. Request tracker is good as well, if a bit of a pain to get set up.

[Nick Hu]

I am also for this, I think it would benefit the team greatly.

[Lance_Lake]

Agreed in full. Uploading my dxdiag every single time I write a bug report.. Bah.

[Mas Tnega]

I'm all for this - Not only would it potentially help to keep duplicates from happning (to an extent),

I find that highly dubious. If you can't be arsed to check the forum, chances are you just can't be arsed to check. Just the fact that this thread exists proves that. It doesn't matter if you look for tracker or tracking, there's a result for both. The OP didn't do this.

it would also be easier to keep track of the progress of bugs.

Considering that it's only assumed that Chris does not maintain his own personal todo list, why do you need this?

Agreed in full. Uploading my dxdiag every single time I write a bug report.. Bah.

Why would a bug tracker be better for referencing your dxdiag.txt than just writing down where you last uploaded it?

[Molano]

I'm all for this - Not only would it potentially help to keep duplicates from happning (to an extent),

I find that highly dubious. If you can't be arsed to check the forum, chances are you just can't be arsed to check. Just the fact that this thread exists proves that. It doesn't matter if you look for tracker or tracking, there's a result for both. The OP didn't do this.

it would also be easier to keep track of the progress of bugs.

Considering that it's only assumed that Chris does not maintain his own personal todo list, why do you need this?

Agreed in full. Uploading my dxdiag every single time I write a bug report.. Bah.

Why would a bug tracker be better for referencing your dxdiag.txt than just writing down where you last uploaded it?

I personally find it a lot easier to find bugs in a good tracker than in a forum. Also the developer can assign a status to a bug so that the users don't have to scan an entire thread for it.

There are plenty of reasons bug trackers work for a lot of companies and I won't go into them all here. I personally think introversion would benefit from using one immensely.

[KingOfZeal]

Agreed in full. Uploading my dxdiag every single time I write a bug report.. Bah.

Why would a bug tracker be better for referencing your dxdiag.txt than just writing down where you last uploaded it?

Fogbugz (at least, which is the system we use at work) allows for automated bug reporting, if you integrate into it with their API. Basically, you can write code that when an unhandled exception is thrown resulting in a crash, it will automatically generate and upload the details to the system.