Problems activating your key?

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Chris
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Problems activating your key?

Postby Chris » Wed Sep 26, 2012 8:59 pm

We are having some problems with the keys handed out by our online store system. Please accept our apologies!

While we fix this problem, you can download the game itself from your purchase link. Please click on the link in your purchase email and you'll find the PC and Mac builds available for download.

Enjoy the game while we fix these keys!
Dwarfy
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Postby Dwarfy » Thu Sep 27, 2012 10:11 pm

I bought a copy for a friend but his key doesn't work. Mine, which I bought an hour before, worked fine.
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Postby aranach » Fri Sep 28, 2012 4:29 am

I purchased the game yesterday and haven't received an email with a key or download. PayPal reports success and the charge has posted to my credit card. I've emailed support@introversion.co.uk, but have received no reply. Little help?
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tabasco boy
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Postby tabasco boy » Fri Sep 28, 2012 4:54 am

aranach wrote:I purchased the game yesterday and haven't received an email with a key or download. PayPal reports success and the charge has posted to my credit card. I've emailed support@introversion.co.uk, but have received no reply. Little help?


Try checking your spam folder, IV email could've ended there. But considering the game download link is timed your best bet is wait for a IV staff to sort it.
Eating without Tabasco® Sauce is like a computer without a OS.
aranach
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Postby aranach » Sat Sep 29, 2012 11:21 pm

I'm not sure what you mean by the game download link being timed, but no sorting is occurring. Nothing in the spam folder. I receive Introversion mail (like for the forums here) just fine. Still no mail with a download link 3 days after purchase and no mail from support 2 days after my mail to support.
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tabasco boy
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Postby tabasco boy » Sun Sep 30, 2012 12:27 am

aranach wrote:I'm not sure what you mean by the game download link being timed, but no sorting is occurring. Nothing in the spam folder. I receive Introversion mail (like for the forums here) just fine. Still no mail with a download link 3 days after purchase and no mail from support 2 days after my mail to support.


The download link you get from the email (ie..order confirmation) will only be accesible for only 24 hours.

==============
here's a sample from the email i got:

Hi (Removed),

Thanks for purchasing 5-PA-100-PhysicalPleasures. Your transaction ID is #(Removed) and your payment has now cleared. In order to use this software you will require the following license keys:
DEFCON (PC): (Removed)
Multiwinia (PC): (Removed)
The Complete Pack (Steam): (Removed)
1-PA-30-BasePack: (Removed)

You can download your purchase from https:(Removed). Please note this is a timed link that will expire at 03:22AM on September 28th 2022.

Regards,

Digital Delivery Robot
================
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kongoman
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Postby kongoman » Sun Sep 30, 2012 8:13 am

tabasco boy wrote:
timed link that will expire at 03:22AM on September 28th 2022.



The year 2022 is like 10 years from now ?
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Postby aranach » Sun Sep 30, 2012 12:25 pm

Woo, support got to my mail and the download mail has been resent, regardless of whatever happened to prevent my getting it before. Time to go play.
rs2007
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Can't access Email with Bought game info on it

Postby rs2007 » Sun Sep 30, 2012 3:06 pm

My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again
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Re: Can't access Email with Bought game info on it

Postby Hardkorn » Sun Sep 30, 2012 3:28 pm

rs2007 wrote:My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again


Send you your Paypal Transaction ID to support@introversion.co.uk.

http://support.launcherpro.com/knowledg ... ?article=9
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Re: Can't access Email with Bought game info on it

Postby rs2007 » Sun Sep 30, 2012 5:42 pm

Hardkorn wrote:
rs2007 wrote:My paypal accounts connected email is an old email of mine that i have NO way to access what the hell do i do i spent $50 to name a character i want this game and im not going to be paying for it again


Send you your Paypal Transaction ID to support@introversion.co.uk.

http://support.launcherpro.com/knowledg ... ?article=9


Thanks so much
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Postby zimboy69 » Tue Oct 02, 2012 12:08 pm

similar thing has happen to me i didnt get any confirmation and was sitting wating for about 20 mins for the payment to go through i contacted paypal to find out that the email was incorrect and id put two letters the wrong way around


but didnt recive any link to get the game so ive sent a mail to the above link to see if they can help
Drumm7422
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Postby Drumm7422 » Sun Oct 07, 2012 6:13 am

I tried playing the game, but when i tried to launch it it said failed to find SDL.dll
any ideas???
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Postby annoyingwolf » Mon Oct 08, 2012 4:51 pm

So I don't know if I entered my alpha key before or after I entered my alpha key, does it matter, or have I messed it up already?
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Postby annoyingwolf » Mon Oct 08, 2012 4:52 pm

Oh and drumm you have put all the files in a folder on your desktop and then run the program from inside there, if there's another solution I don't know, but that's the one I figured out.

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