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Game crash on launch windows 7 64 bit
Posted: Thu Jul 15, 2010 12:28 am
by zeul'tuk
I just brought a copy of Defcon from the steam store and installed it fine but when i try to open it i get "Defcon has stopped working" i have latest drivers for my gfx card (ati hd4850) and have tried reinstalling , any advice will be greatly welcome.
thanks. z
Posted: Tue Jul 20, 2010 10:13 pm
by zeul'tuk
~~~bump~~~
would really like to play this game at some point... help would really really appreciated.
Posted: Wed Jul 21, 2010 9:29 am
by bert_the_turtle
Can you post some troubleshooting information? There could be several sources:
- in the Defcon directory (<steam root dir>/common/Defcon, IIRC) there could be a debug.txt (remove authentication keys before posting) and blackbox.txt
- the windows crash report gives you the option to review the information it would send to microsoft. You can't copy/paste it, sadly, but it tells you which file it's stored in, so you can just open that.
Also, more system and driver specs would be good. Are you running the 64 bit edition by chance? Edit: oh yes, you do.
frenchfrog wrote:Worse case post a dxdiag?
1)'Start' windows button
2)'Run ...' or the search bar in Vista
3)Type 'dxdiag.exe' in the 'Open' textbox and press the 'Ok' button
4)Once the 'dxdiag.exe' dialog is up, click the 'Save All Information ...' button.
5)Choose a destination for the file (ie: your desktop) and a name for the file (ie: 'dxdiag_info.txt')
6)Post the content of the file here.
Posted: Wed Jul 21, 2010 1:56 pm
by zeul'tuk
Here is the debug.txt
Defcon 1.6 STEAM built Jun 23 2010
Parsing archive main.dat...DONE
Found language 'english' with caption 'English' in 'data/language/english.txt'
Found language 'french' with caption 'Français' in 'data/language/french.txt'
Found language 'german' with caption 'Deutsch' in 'data/language/german.txt'
Found language 'italian' with caption 'Italiano' in 'data/language/italian.txt'
Found language 'spanish' with caption 'Español' in 'data/language/spanish.txt'
WinSock started
Client listening on port 5011
Parsing Coastline data (1776 islands) : 24ms
Parsing International data (2753 islands) : 11ms
Parsing City data (2745 cities) : 12ms
there was no blackbox.txt in the folder and i couldnt find it anywhere.
dxdiag
http://pastebin.com/kgkZ2Lcz
Posted: Wed Jul 21, 2010 2:38 pm
by trickser
Next in debug.txt usually comes the audio setup. So its maybe sound related.
Look for a sounds.dat in your defcon folder. If its not there redownload Defcon, if it is .. I dunno .. maybe new drivers for this usb-sound device?
Posted: Wed Jul 21, 2010 7:58 pm
by zeul'tuk
sound.dat is there and new drivers didnt change anything.
Posted: Thu Jul 22, 2010 12:36 pm
by trickser
I dont wanna give useless advices but I also would like you to play Defcon, so here is a simple idea, unplug your usb sound device before starting Defcon, just to see if the problem is related with it.
Posted: Thu Jul 22, 2010 4:15 pm
by zeul'tuk
tried unplugging it still not working
Posted: Mon Jul 26, 2010 12:38 am
by zeul'tuk
any other ideas?
really want to play this game
Posted: Tue Jul 27, 2010 7:55 am
by bert_the_turtle
Dunno, can you disable *all* sound devices? By, say, removing their drivers?
Posted: Tue Jul 27, 2010 12:14 pm
by trickser
Another wild guess, maybe there is some bug in the decompression of sounds.dat on your 64bit machine. If you extract all files of sounds.dat with WinRar and put them into <DefconFolder>\data\sounds\ and delete (or rename) sounds.dat Defcon doesnt need to extract them but should be able to start. (I tested it on my PC)
Posted: Tue Jul 27, 2010 1:00 pm
by zeul'tuk
ok i will try those ideas, also are all the files installed into the defcon folder or are they installed into another folder? because i only have a few files in there and they are all pretty small in size? just wondering if that is normal
Posted: Wed Jul 28, 2010 12:06 pm
by zeul'tuk
anyway i can get a refund though steam?
Posted: Wed Jul 28, 2010 2:17 pm
by xander
zeul'tuk wrote:anyway i can get a refund though steam?
You would have to ask Valve. I am pretty sure that IV can't do anything to refund a purchase made through another company.
xander
Posted: Wed Jul 28, 2010 10:26 pm
by trickser
Whats about this?
- the windows crash report gives you the option to review the information it would send to microsoft. You can't copy/paste it, sadly, but it tells you which file it's stored in, so you can just open that.
In the last few cases this helped a lot to find the reason. Can you find something like this?