Game crash on launch windows 7 64 bit

[zeul'tuk]

I just brought a copy of Defcon from the steam store and installed it fine but when i try to open it i get "Defcon has stopped working" i have latest drivers for my gfx card (ati hd4850) and have tried reinstalling , any advice will be greatly welcome.

thanks. z

[zeul'tuk]

~~~bump~~~

would really like to play this game at some point... help would really really appreciated.

[bert_the_turtle]

Can you post some troubleshooting information? There could be several sources:
- in the Defcon directory (<steam root dir>/common/Defcon, IIRC) there could be a debug.txt (remove authentication keys before posting) and blackbox.txt
- the windows crash report gives you the option to review the information it would send to microsoft. You can't copy/paste it, sadly, but it tells you which file it's stored in, so you can just open that.

Also, more system and driver specs would be good. Are you running the 64 bit edition by chance? Edit: oh yes, you do.

Worse case post a dxdiag?

1)'Start' windows button
2)'Run ...' or the search bar in Vista
3)Type 'dxdiag.exe' in the 'Open' textbox and press the 'Ok' button
4)Once the 'dxdiag.exe' dialog is up, click the 'Save All Information ...' button.
5)Choose a destination for the file (ie: your desktop) and a name for the file (ie: 'dxdiag_info.txt')
6)Post the content of the file here.

[zeul'tuk]

Here is the debug.txt

Defcon 1.6 STEAM built Jun 23 2010
Parsing archive main.dat...DONE
Found language 'english' with caption 'English' in 'data/language/english.txt'
Found language 'french' with caption 'Français' in 'data/language/french.txt'
Found language 'german' with caption 'Deutsch' in 'data/language/german.txt'
Found language 'italian' with caption 'Italiano' in 'data/language/italian.txt'
Found language 'spanish' with caption 'Español' in 'data/language/spanish.txt'
WinSock started
Client listening on port 5011
Parsing Coastline data (1776 islands) : 24ms
Parsing International data (2753 islands) : 11ms
Parsing City data (2745 cities) : 12ms

there was no blackbox.txt in the folder and i couldnt find it anywhere.

dxdiag

http://pastebin.com/kgkZ2Lcz

[trickser]

Next in debug.txt usually comes the audio setup. So its maybe sound related.
Look for a sounds.dat in your defcon folder. If its not there redownload Defcon, if it is .. I dunno .. maybe new drivers for this usb-sound device?

[zeul'tuk]

sound.dat is there and new drivers didnt change anything.

[trickser]

I dont wanna give useless advices but I also would like you to play Defcon, so here is a simple idea, unplug your usb sound device before starting Defcon, just to see if the problem is related with it.

[zeul'tuk]

tried unplugging it still not working

[zeul'tuk]

any other ideas? really want to play this game

[bert_the_turtle]

Dunno, can you disable *all* sound devices? By, say, removing their drivers?

[trickser]

Another wild guess, maybe there is some bug in the decompression of sounds.dat on your 64bit machine. If you extract all files of sounds.dat with WinRar and put them into <DefconFolder>\data\sounds\ and delete (or rename) sounds.dat Defcon doesnt need to extract them but should be able to start. (I tested it on my PC)

[zeul'tuk]

ok i will try those ideas, also are all the files installed into the defcon folder or are they installed into another folder? because i only have a few files in there and they are all pretty small in size? just wondering if that is normal

[zeul'tuk]

anyway i can get a refund though steam?

[xander]

anyway i can get a refund though steam?

You would have to ask Valve. I am pretty sure that IV can't do anything to refund a purchase made through another company.

xander

[trickser]

Whats about this?

- the windows crash report gives you the option to review the information it would send to microsoft. You can't copy/paste it, sadly, but it tells you which file it's stored in, so you can just open that.

In the last few cases this helped a lot to find the reason. Can you find something like this?