new owner of game with nothign but problems1

[dave8393]

i bought thegame last night through paypal;. i downloaded the game and gues what? the cd key did not work. i tried to contact iv and reset the key but my e-mail was not recognized but guess wht?

they IV sent me a receipt so what is the deal with that
could someone help me out here i am beginning to think myis gone for good with no game!

[KingAl]

Did you try registering your key on the metaserver?

Before you can play the game, you need to register your key to activate it. Click on the link below to register your key.

Having preordered I never had to register my copy to activate, so I'm not clear on how it works, but that excerpt above seems to state that you ought to if you want it to work. If that doesn't work, IV will eventually get back to you and give you a new key - make sure you register that one.

EDIT: Just to clarify: Did you input the key which you can read from your account in the store, or did you just allow it to use the demo key?

[dave8393]

thanks for replying to my post
how do you register the key
i bought the game at the iv store and was given the key there
then i downloaded the game installed it, downloaded the patch installed it, entered the key, and got unknown. the game won;t start, as wont the demo
the registration process says it has beendone already not sure when that happened
anyway, the game doesn't work in demo or regular my contact with iv has gone unanswered which i find ocdd becasue i am used to tech suppor tgettingback pretty fast about their products
oh well there goes 20 bucks
sighs
thaks again for helping

[frenchfrog]

entered the key, and got unknown.

This usually means Defcon was unable to connect to Introversion servers, add Defcon to any Firewall you are using, see Networking Problems for the ports.

Care to post your debug.txt file located in the Defcon directory?

the game won;t start, as wont the demo

A more detailed explanation would be useful, also a screenshot could help here (host it on a free server like ImageShack or MediaFire).

[xander]

To clarify what frenchfrog said a bit, Defcon keys have some algorithmic properties. A valid key should be recognized as valid, even if you can't get the the metaserver. However, if you give Defcon a valid key, and it cannot verify that key, it will give you the UNKNOWN status. When you have UNKNOWN status, you basically have the full game. You should be able to set up any type of game, &c. From the perspective of the player, the only difference between the ACCEPTED and UNKNOWN statuses is a string at the bottom of the screen.

As to IV getting back quickly with regards to tech support, these forums act as tech support more than anything else. IV is very small, and they don't employ a fulltime tech support person. The best way to get tech support is to post here.

xander

[dave8393]

fo a little clarification, i am given no options to start a game just the option box to start a new gameo the rolling demo. niether work to start a new game.
i am getting the unknown message but that should be ok to play as i getting other responses in this thread and others. bascally i cannot start a game even with the unknown flashing at the bottom of the screeen.
btw, there is no firewal l setup anywhere i turned it off

[frenchfrog]

Care to post your debug.txt file located in the Defcon directory?

also a screenshot could help here (host it on a free server like ImageShack or MediaFire).

No Windows Firewall running?

What is your setup to connect to the internet? (DSL/Cable ... Router ... Corporate network ... School Network ...)

[dave8393]

here is the debug file
i am running cox cable internet about 12mbps


Defcon 1.42 built May 3 2007
Parsing archive main.dat...DONE
Client listening on port 5011
Parsing Coastline data (1776 islands) : 55ms
Parsing International data (2753 islands) : 23ms
Parsing City data (2745 cities) : 31ms
Parsing archive sounds.dat...DONE
Authentication key set : 'EEARDK-SKXPLU-JLKANP-XWZUBL-VKM'
Connection established to MetaServer, listening on Port 5009
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
Requesting authentication of key EEARDK-SKXPLU-JLKANP-XWZUBL-VKM
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
CLIENT : Disconnected
Server started on port 5010
CLIENT : Attempting connection to Server at 72.208.253.164:5010...
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
Started requesting public IP:port for socket 996
MetaServer enabling UDP broadcast for LAN discovery...SUCCESS
MetaServer : WAN registration enabled
NetSocketSession::WriteData write call failed
MetaServer encountered error sending data
MetaServer : WAN registration disabled
MetaServer : LAN registration enabled
NetSocketSession::WriteData write call failed
MetaServer encountered error sending data
MetaServer : LAN registration disabled
NetSocketSession::WriteData write call failed
MatchMaker encountered error sending data
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting authentication of key EEARDK-SKXPLU-JLKANP-XWZUBL-VKM
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting authentication of key EEARDK-SKXPLU-JLKANP-XWZUBL-VKM
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting authentication of key EEARDK-SKXPLU-JLKANP-XWZUBL-VKM
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting authentication of key EEARDK-SKXPLU-JLKANP-XWZUBL-VKM
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
Sound System regained window focus
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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CLIENT write data bad result -1
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CLIENT write data bad result -1
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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CLIENT write data bad result -1
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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CLIENT write data bad result -1
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CLIENT write data bad result -1
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CLIENT write data bad result -1
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CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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NetSocketSession::WriteData write call failed
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CLIENT write data bad result -1
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CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
Sound System regained window focus
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
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NetSocketSession::WriteData write call failed
Requesting data from MetaServer : LatestVersion
NetSocketSession::WriteData write call failed
Requesting data from MetaServer : MOTD
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
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NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
Sound System regained window focus
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1
NetSocketSession::WriteData write call failed
CLIENT write data bad result -1

[frenchfrog]

Definitively a network problem. Two possibilities:

A) Defcon is blocked from having access to the internet. Perhaps your Anti-Virus include a firewall?

B) Defcon doesn't detect your network configuration correctly due to multiple network cards, ...

Post ipconfig output
1) Press the 'Start' button
2) Select 'Run ...'
3) Enter 'cmd' (if on windows XP/2000) or 'command' (if on windows 9x) in the 'Open' textbox.
4) Press the 'OK' button
5) After the command prompt as opened, enter 'ipconfig'
6) Select the output and paste it here. (You may need from the menu that appears when clicking on top left corner icon the 'Edit' -> 'Mark' and 'Edit' -> 'Copy' functions)

[dave8393]

here is the ip info
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\DHM>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ph.cox.net
IP Address. . . . . . . . . . . . : 72.208.253.164
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 72.208.252.1

Ethernet adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

[frenchfrog]

IP Address. . . . . . . . . . . . : 72.208.253.164

CLIENT : Attempting connection to Server at 72.208.253.164:5010...
NetSocketSession::WriteData write call failed

From a look at your ipconfig output and your debug.txt file, your network configuration is simple enough for Defcon to pick it up correctly.

I guess possibility A) apply:

A) Defcon is blocked from having access to the internet. Perhaps your Anti-Virus include a firewall?

[dave8393]

i am not running an anti virus on this pc

[frenchfrog]

Could you please reverify that your 'Local Area Connection' is not Firewalled.

'Control Panel' -> 'Network Connections' -> double click on 'Local Area Connection' -> 'Properties' button -> 'Advanced' tab -> 'Windows Firewall' 'Settings...' button -> 'General' tab, is the Firewall at 'On'?


Worse case, try updating your network card drivers?

[dave8393]

no not on i keep it off