Just reinstalled on steam, and now my auth key is gone?

[Mr Trigger Happy]

I have no idea how to get my authentication key now I've just reinstalled steam and thought I'd have a quick blast on defcon, but it seems to have forgotten I bought the game D:

I've gone on the website and it says I put my email in and they'll resend it, but I never bought it off the defcon website so I have no email registered with them. So would any of you fine chaps know how I'd find my auth key again?

[MrBongo]

See this thread for more information:

http://forums.introversion.co.uk/defcon ... php?t=4455

Don't worry - you're not alone with this issue!

[Mr Trigger Happy]

its nice to know its not a one off, but still, it seems whoever has the power to fix the problem is being rather sluggish

[MrBongo]

I've been waiting since Thursday for so much as an official acknowledgement, yet the most I've heard is the assurance of a moderator (Read: Not an IV staff member) that Introversion Software is "aware" of the problem...

[Montyphy]

See this thread for more information:

http://forums.introversion.co.uk/defcon ... php?t=4455

Don't worry - you're not alone with this issue!

I wouldn't exactly say thats the same issue. In the thread you linked to Taedal tried installing a Windows standalone beta in their Steam directory. This person just seems to have wanted to reinstall. Was your statement "I'm having the exact same issue" meant to mean you just couldn't authenticate and not that you also tried install the beta?

[xander]

I've been waiting since Thursday for so much as an official acknowledgement, yet the most I've heard is the assurance of a moderator (Read: Not an IV staff member) that Introversion Software is "aware" of the problem... :?

1) This is most certainly a problem with Valve, not IV.
2) NeoThermic is the forum admin, not a moderator.
3) frenchfrog, who works closely with IV, told you that IV is aware of the problem. It doesn't get much more official than that around here.

xander

[Montyphy]

2) NeoThermic is the forum admin, not a moderator.

I think he was referring to frenchfrog since he is a moderator. Plus, NeoThermic never posted in that thread.

[Mr Trigger Happy]

Ah my problem isn't caused by installing a beta, I just installed defcon and booted it up to find that Im now relegated to a demo version of the game.

It'd be nice to have an ETA on when I can play again though

[Montyphy]

Ah my problem isn't caused by installing a beta, I just installed defcon and booted it up to find that Im now relegated to a demo version of the game.

It'd be nice to have an ETA on when I can play again though

Is there a file called authkey in your Defcon folder?

[MrBongo]

You can certainly expect hostile response from IV supporters when you post on these forums, it seems. Why is it, Montyphy and Xander, that once again- ala. the response you gave Taedal in the previous thread to which I provided a link - take a defensive stance, as if you have personal stake in this issue. I once again echo Taedal's words that this particular board is intended for recognizing and addressing issues, not to dismiss claims as if they are unimportant, "incorrect" (as you seem to imply), or non-existant. In general, if you have nothing to contribute to resolve this issues and instead try to overcomplicate a simple and clear cut issue (IE. I already explained in the previous thread to you Montyphy that Taedal and other Steam users are not attempting to use "beta patches" or install anything of the sort, Steam simply auto-updates to these latests patches independently of the user.), then do not attempt provoke already-frustrated IV customers.

As for my quoted as saying "I have the exact same problem.", I'd like to point out that the statement was taken far out of context. That quote of mine was made in response to this exact quote (I even quoted it in the post!): "It has a good long think about "Getting encryption details" and then refuses to validate a key." Hence, I was indicating I have the problem stated within the content of the quote, with no implication of any other sources of error on my part.

Finally, a "promise" from FrenchFrog (where did anyone mention NeoThermic?) the moderator that IV is "aware" of the issue in no way constitutes an official response.

I apologize for what must appear to be a defensive reply, but I am becomming quite aggravated by the over-zealous attitudes presented by particular individuals on these boards. It simply is not necessary and only impedes progress in resolving these issues.

Bongo

[Montyphy]

You can certainly expect hostile response from IV supporters when you post on these forums, it seems.

Notice my posts in this thread aren't hostile. Perhaps your defensive stance seems to think anything I post is automatically an attack. Try step back and look at the overall picture.

Also, I wouldn't exactly say calling Taedal silly for installing a beta in their Defcon folder hostile. I mean, since when do you install programs via Steam manually and outside of Steam?

(IE. I already explained in the previous thread to you Montyphy that Taedal and other Steam users are not attempting to use "beta patches" or install anything of the sort, Steam simply auto-updates to these latests patches independently of the user.)

To quote Taedal, "i moved the beta 1.41 exe into steamapps". Taedal even explicitly stated that they downloaded the beta patch from the General section forum.

As for not contributing? I do believe I enquired about an authkey file. Which would have followed up with the suggestion of deleting it or moving it should it exist.

If anyone is confusing or over complicating the matter it is you with your incorrect assumptions and interpretations.

As for my quoted as saying "I have the exact same problem.", I'd like to point out that the statement was taken far out of context. That quote of mine was made in response to this exact quote (I even quoted it in the post!): "It has a good long think about "Getting encryption details" and then refuses to validate a key." Hence, I was indicating I have the problem stated within the content of the quote, with no implication of any other sources of error on my part.

As already pointed out, Taedal's issue was caused by installing the beta patch manually into the Defcon directory. You mentioned you have had the exact same authentication issues in the very thread Taedal created to state their problems. My questioning is therefore completely legitimate in order to resolve any complications.

[MrBongo]

I didn't think it would be necessary to mention it, but several posters in the previous threads already stated that they had followed all of the tips listed under the Steam Support webpage - tips which include deleting the AuthKey as well as clearing it of information - hence, people have already acknowledged that what you're suggesting is ineffective. Finally, Chris has already stated that the problem stems from the Steam service itself, and is not fixed by deleting or editing the AuthKey.

[Montyphy]

I didn't think it would be necessary to mention it, but several posters in the previous threads already stated that they had followed all of the tips listed under the Steam Support webpage - tips which include deleting the AuthKey as well as clearing it of information - hence, people have already acknowledged that what you're suggesting is ineffective.

So because it hasn't worked for some it should be completely be dismissed as a method to try resolve the issue? Seriously, get off your high horse, we aren't all as bad as you make us out to be. All that matters now is Chris said they have narrowed down the problem and it is being looked into.

Finally, Chris has already stated that the problem stems from the Steam service itself, and is not fixed by deleting or editing the AuthKey.

My post, 10:01pm GMT. Chris' post, 10:32pm GMT. Ofcourse, with hindsight you can "attack" anyones attempts to help.

[MrBongo]

I'm simply responding to the fact that you implicated I don't fully read posts before responding to them ("If anyone is confusing or over complicating the matter it is you with your incorrect assumptions and interpretations."), when you yourself are clearly guilty of the matter as well. I'm not intending to "speak down" to anyone from this so-called pompous horse of mine, but I do not enjoy being treated as though I am causing unecessary problems for you when I myself I have purchased a faulty product from this company. They are indeed a company- whether or not you are friends with them or otherwise -and as such I am completely within my right to be frustrated with the customer care I have experienced thus far.

I apologize if I have offended you, but it is not your place to come into a SUPPORT FORUM to criticize individuals- IE. Taedal's actions being "silly"? -for having problems that are clearly suffering from issues which are in no way their own fault.

PS: Speaking of people trying to stir up arguments, why do you continue to edit your posts (such as the one above) just for the purpose of adding aggravating comments?

[Montyphy]

I'm simply responding to the fact that you implicated I don't fully read posts before responding to them ("If anyone is confusing or over complicating the matter it is you with your incorrect assumptions and interpretations.")

To quote you, "I already explained in the previous thread to you Montyphy that Taedal and other Steam users are not attempting to use 'beta patches'". To quote Taedal, "i moved the beta 1.41 exe into steamapps". You have made statements that have conflicted with what Taedal claims to have done. If that doesn't confuse or complicate things then I don't know what will.

when you yourself are clearly guilty of the matter as well.

Sorry, but when was that? When I tried to clarify if you yourself tried to install the beta that is available in the General section?

but it is not your place to come into a SUPPORT FORUM to criticize individuals

So it is your place to do so?

-for having problems that are clearly suffering from issues which are in no way their own fault.

How can you be so sure that it was in no way Taedal's fault when Chris explicitly stated that installing the standalone beta will cause problems? The reason Taedal may not have been able to resolve the issue through reinstalling may be due to the current issue(s) but Taedal's actions would definitely have caused authentication problems as Chris stated.

PS: Speaking of people trying to stir up arguments, why do you continue to edit your posts (such as the one above) just for the purpose of adding aggravating comments?

Heh, 1) you think I didn't see the minimum of three edits you made on your post? 2) As I suggested before, step back and look at the overall picture. I'm not trying to be hostile.