xander wrote:hamburerfranz wrote:If this thread is getting attention, why not come out and say so?
Right, bookended by "hey this isn't really a big problem" and "what do you want us to do about it?" Next time a "hi I'm dbag steve from IV and we're taking a look" would be a lot easier to stomach. Excellent customer service. How's that for invective?hamburerfranz wrote:How about a "Sorry folks, that sucks. We'll think about it some and in the meantime let others know of the risk."xander wrote:What risk? You have yet to provide any evidence that Defcon or IV are at fault.
Xander, are you out of your mind? People are posting on this thread saying, essentially: "When I play defcon my computer breaks. When I play defcon my card tests lower. I can play other games fine." That constitutes risk. You don't really need me to link you to the m-w.com definition of risk, do you?xander wrote:In fact, the weight of evidence is exactly the opposite. Based upon the number of people that are playing with identical video cards to the ones that are having problems, it looks like the video cards that are having trouble have other problems. Have you tried what was suggested, i.e. reinstalling the drivers, or trying the card in another machine? Again, 5 out of more than 4,000 does not constitute risk. That is less than 1/8th of one percent, and is probably more easily accounted for by failure of the video card through some other means. That's basic prob & stats.
Don't lecture me on "basic prob & stats." What you're describing is a small risk, but not zero risk. This thread is barely a week old. All 4,000 people with ati cards are on this board posting? Impressive.hamburerfranz wrote:Introversion: It's Probably Your Fault. Now Quit Bothering Us.xander wrote:No, what he said is that the problem is being looked into, but that there is not a lot that he can do as he isn't affected by it. What do you want him to do? He can't reproduce the problem. He doesn't know what the problem is. You aren't helping, as you, appearantly, have not tried to do what he asked you to. Instead, you are hurling invective. That doesn't help anyone, you or IV.
What he said was that nothing could be done. "What would you expect us to do?" I read this as "dunno. piss off." I'm not putting my hardware on the line again.
I never "demanded" any kind of support. My first post was just to confirm that yes, my system had experienced a spectacular crash while playing defcon. If these are the people running the show, it's pretty obvious no support is on the horizon for us.
What a horrible experience with IV this has been.