Please post all bugs in our Mantis bug tracker, NOT here.

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Spectre Incarnate
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Re: Computer details for mantis.

Postby Spectre Incarnate » Sat Aug 10, 2013 11:48 pm

Hi there Jensenius and Crushburn! Welcome to the dev forum!
I know you're just itching to contribute and help make a great game and that's wonderful, but we have a couple of rules!

If you have a suggestion, start a new thread, but please do a quick search to see if the suggestion has been posted already.
If you have a bug, read the top post in this thread and use the Mantis Bug Tracker to report it.

(And a friendly warning, the attitude around here can get a little cynical... just ignore those people. :wink: )
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URGENT ISSUE

Postby alex_targon » Tue Aug 13, 2013 11:30 am

I know that a lot of people can't play because of http://bugs.introversion.co.uk/view.php?id=2467
Please fix this asap
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Postby paktsardines » Tue Aug 13, 2013 12:34 pm

Did you even look at the title of this thread? Please don't post bugs here, particularly as you've already put it in Mantis. Your report does not need to be advertised as there's a bug support/voting ranking system thingy built into Mantis. Your report will garner support if people agree with it. Speaking of which, Mantis also has a search facility which reveals your issue has already been reported at least a dozen times.
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Re:

Postby [NoiseX] » Tue Sep 03, 2013 8:31 pm

How do I delete an issue I reported in the bug tracker?
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Re: Re:

Postby xander » Tue Sep 03, 2013 9:11 pm

[NoiseX] wrote:How do I delete an issue I reported in the bug tracker?

You don't. Perhaps you can get one of the tracker mods to close the bug for you?

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Re: Re:

Postby [NoiseX] » Thu Sep 05, 2013 12:21 pm

xander wrote:You don't. Perhaps you can get one of the tracker mods to close the bug for you?
xander


Oh thanks. How do I contact the mods?
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Thu Sep 05, 2013 9:23 pm

I just recently found this post which outlined who IV designated as Mantis moderators. Wish I had been here when the request went out. :( All have forum accounts (they originally responded in this thread) that you can try to PM, email etc. The only one I've seen active is Guvnor.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Gondlar » Thu Sep 19, 2013 9:46 pm

So is there any way for someone who is not a moderator but has found some duplicate/invalid issue in the tracker to help? I mean besides bugging the mods all day, that's just annoying for them on the long term...
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Fri Sep 20, 2013 1:23 pm

Gondlar wrote:So is there any way for someone who is not a moderator but has found some duplicate/invalid issue in the tracker to help? I mean besides bugging the mods all day, that's just annoying for them on the long term...

Well what I and others have been doing is commenting on the duplicates and linking to them, which bumps the artifact to the top of list. They're really down to one active moderator so sometimes they see it, and other times it was just a useless bump. In the latter case, I feel I'm doing more harm than good, so I only do it sparingly.

It's difficult to answer your question since all of us weren't part of IV's instructions to their Mantis moderators. It's hard to know how they want it organized.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Gondlar » Fri Sep 20, 2013 1:45 pm

I was hoping for a reply by one of the moderators or someone from IV as that would clear things up.

On a completely unrelated topic: Is the list of known bugs in the wiki of any relevance? It looks pretty out of date after skimming through once.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby MAdMaN » Fri Sep 20, 2013 3:50 pm

Gondlar wrote:I was hoping for a reply by one of the moderators or someone from IV as that would clear things up.

Good luck with that. Introversion staff rarely post on the forum.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Fri Sep 20, 2013 5:38 pm

Gondlar wrote:On a completely unrelated topic: Is the list of known bugs in the wiki of any relevance? It looks pretty out of date after skimming through once.

I don't think so. If IV has invested the time into setting up Mantis, I don't think a list in the wiki is useful. There's a few cases where it makes sense to reference a mantis bug report, but not in general. There's a citation template setup on the wiki to quickly create a linked footnote that takes you right to the Mantis artifact number.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby 111none » Sun Nov 24, 2013 1:53 pm

Just asking a question Chris, but can we please have some more mods for the bug tracker, I can see at least 5-10 of the same bug being reported at stages. Makes trying to link them together difficult.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Meeeps » Fri Nov 29, 2013 8:00 pm

How do I reopen a "resolved" bug like it askes you at the bottom?
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Sat Nov 30, 2013 1:50 am

Meeeps wrote:How do I reopen a "resolved" bug like it askes you at the bottom?

It looks like only moderators or the original reporter can comment on a resolved report thus re-opening it. I'm making a guess here based on the reports that have been re-opened and my knowledge of other bug trackers. Not sure of the permissions administration capability of this Mantis implementation to allow all reporters to do so. This assumes IV even has a desire to do so, as there's pros and cons either way.

While I'm not drawing any relation to the PA tracker, in my experience many times people will re-open a report to talk about a spin-off issue that has come up, even though the original issue is technically fixed. On the developer side this can really cloud metrics and disorganize tasks if you'd prefer new issues have new reports, regardless of how related they are. It's a personal (or team based) project management decision.

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