Please post all bugs in our Mantis bug tracker, NOT here.

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MiriW
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby MiriW » Sat Nov 30, 2013 10:48 am

Despite having achieved access to this forum, I can't log on to Mantis, which just states "Your account may be disabled or blocked or the username/password you entered is incorrect."
Is there some trick I'm not seeing or is it just slow updating it's database?
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_alphaBeta_
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Sat Nov 30, 2013 3:50 pm

MiriW wrote:Despite having achieved access to this forum, I can't log on to Mantis, which just states "Your account may be disabled or blocked or the username/password you entered is incorrect."
Is there some trick I'm not seeing or is it just slow updating it's database?

Does your password have any "unusual" characters in it? Try changing your forum password to standard alphanumeric characters with no spaces etc. Way back when I think the portal had issues with special characters, even though the forum accepted them. Just an idea.
MiriW
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby MiriW » Sat Nov 30, 2013 9:10 pm

_alphaBeta_ wrote:
MiriW wrote:Despite having achieved access to this forum, I can't log on to Mantis, which just states "Your account may be disabled or blocked or the username/password you entered is incorrect."
Is there some trick I'm not seeing or is it just slow updating it's database?

Does your password have any "unusual" characters in it? Try changing your forum password to standard alphanumeric characters with no spaces etc. Way back when I think the portal had issues with special characters, even though the forum accepted them. Just an idea.


Although it already contained only basic letters and numbers and no spaces, I tried changing it to something simpler but there's still no joy :( message persists.
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Meeeps
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Meeeps » Sun Dec 01, 2013 12:21 am

Well, I fear the bug tracker became unusable, there are so many open tickets, many simply look invalid. I don't think it makes any sense anymore to post bugs there. It got no attention by devs. 2 tickets were resolved since june.
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xander
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby xander » Sun Dec 01, 2013 1:29 am

Meeeps wrote:Well, I fear the bug tracker became unusable, there are so many open tickets, many simply look invalid. I don't think it makes any sense anymore to post bugs there. It got no attention by devs. 2 tickets were resolved since june.

The fact that many of the tickets are useless is a result of the lack of moderation. The tracker moderators have vanished, and IV has not appointed anyone to replace them. Yet another reason to object to the existence of a publicly facing tracker in the first place---though I acknowledge that I lost that battle a long time ago.

That being said, the fact that only two tickets have been closed in the last several months does not imply that the devs do not check the tracker. They simply have not been focusing on bugfixing.

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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby _alphaBeta_ » Sun Dec 01, 2013 5:23 am

xander wrote:
Meeeps wrote:Well, I fear the bug tracker became unusable, there are so many open tickets, many simply look invalid. I don't think it makes any sense anymore to post bugs there. It got no attention by devs. 2 tickets were resolved since june.

The fact that many of the tickets are useless is a result of the lack of moderation. The tracker moderators have vanished, and IV has not appointed anyone to replace them. Yet another reason to object to the existence of a publicly facing tracker in the first place---though I acknowledge that I lost that battle a long time ago.

That being said, the fact that only two tickets have been closed in the last several months does not imply that the devs do not check the tracker. They simply have not been focusing on bugfixing.

xander

Agree about the moderation, but I still think the situation could be turned around. I must admit that I was impressed when I came on-board the Alpha that IV had deployed a bug tracker. I've seen too many botched efforts of tracking bugs in anything but a bug tracker, including forums. While the current state of the tracker isn't much improvement, the potential is there.

I've used multiple trackers in the past with success, keeping one as public (essentially what we have now), and another that moderators can pull the public artifacts into (via a move operation). This latter tracker is "clean" in the sense that it provides a more tightly controlled list for the developers to work towards. If the permissions administration allows it, I'd allow anyone to comment on artifacts within this "clean" tracker, but not open new artifacts. This would allow consolidation of all the relevant information on a particular bug and be another line of defense against duplicates. Moderation of the public tracker could continue linking the constant stream of duplicates to the one artifact that was moved into the "clean" tracker. Reporters of the now-identified duplicate reports would then see where to post their information. The developers would also have the public tracker as reference if they're interested in the raw data and reports coming in from the community, so no information is ever lost.
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Meeeps
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Meeeps » Sun Dec 01, 2013 2:15 pm

Well, since the game is public like now, it would be easier to close bug tracker again and invite volunteers to admin the bug tracker for the devs. I really do not see how 2-3 people are able to handle 3000 tickets. It is obvious, they kinda ignore bug tracker if they want to be productive on development. It's not a decision if they like to focus on bugs or not, they simply can't. ;-)
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fundevin
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby fundevin » Mon Dec 02, 2013 10:09 pm

The biggest problem is that people like the ability to use the search function. There are multiple "cloned" tickets because of laziness. A simple volunteer staff to clear these copies up would reduce the number of open tickets extremely.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Master-Guy » Tue Dec 03, 2013 8:21 pm

fundevin wrote:The biggest problem is that people like the ability to use the search function. There are multiple "cloned" tickets because of laziness. A simple volunteer staff to clear these copies up would reduce the number of open tickets extremely.


I've send a PM to Chris a couple of days ago volunteering, but have had no reply yet.
If he accepts, I'm willing to clean up the tickets and verify if bugs still exist on all three platforms (Windows/Linux/Mac)
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Gomisan » Sun Dec 08, 2013 5:56 am

I was part of the FTL alpha test and they seemed to use the 'getStaisfaction' website for bug reporting/tracking pretty succesfully.

perhaps that could be a robust alternative.

https://getsatisfaction.com/
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Flitzpiepe » Thu Dec 12, 2013 8:58 am

Being new here, i just want to ask why i am not able to enter bug tracking system.

I get the message "Failed to authenticate user" ...

I apologize, should this be the wrong thread but looking into this forum it seems to be a bit chaotic here ... moderators needed?
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Meeeps
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Meeeps » Thu Dec 12, 2013 2:59 pm

You still need to register there too.
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Flitzpiepe » Thu Dec 12, 2013 8:50 pm

Meeeps wrote:You still need to register there too.


Taking http://www.introversion.co.uk/prisonarchitect/register/ as starting point i find a link to bug database - there i can login (getting the failure) and can click on register - which brings me back to the first page. The page also says, i allready own P:A.

What am i not getting here? Thanks for your help!
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xander
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby xander » Thu Dec 12, 2013 9:17 pm

That is the page for creating a forum account. The tracker is here: http://bugs.introversion.co.uk/login_page.php . I believe that the page is protected by .htaccess, so you will need to give it your forum credentials to get to the tracker login page. You will then have to create a tracker account, as well.

xander
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Re: Please post all bugs in our Mantis bug tracker, NOT here

Postby Flitzpiepe » Thu Dec 12, 2013 9:50 pm

xander wrote:That is the page for creating a forum account. The tracker is here: http://bugs.introversion.co.uk/login_page.php . I believe that the page is protected by .htaccess, so you will need to give it your forum credentials to get to the tracker login page. You will then have to create a tracker account, as well.

xander


From the link i posted you come to an overview where the mentioned link from you can be find - and if i visit this page, entering my forum credentials, i get the mentioned error ...

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