Molano wrote:I personally find it a lot easier to find bugs in a good tracker than in a forum. Also the developer can assign a status to a bug so that the users don't have to scan an entire thread for it.
How good you find something you're looking for really depends on how good you look for it. A bug would be a ticket or issue in a tracker, and is a topic here. There's the same deal of search functionality in this piece of forum software that can get you exactly where you want to be. Case in point: the topics I linked to in my previous post were found on the first go because I know how to look for something. Your claim gets me curious: can you give an example of how you find something in a tracker way easier than on a forum?
Assigning statuses to bugs really only matters when people are actively waiting for it to be fixed. People will +1 a bug regardless of its status until a new build is being released. Unless we would have daily builds, this point is moot.
Molano wrote:There are plenty of reasons bug trackers work for a lot of companies and I won't go into them all here. I personally think introversion would benefit from using one immensely.
While meaning no particular offense to anyone, the majority of the current set of testers seems to have zero experience reporting bugs in a structured manner. If you don't know how to report properly, the reporting tool will not make a difference. I'm not saying that's not something you can learn (most testers grow accustomed to the process along the way) but it is one hell of a reason to not let just anyone use a bug tracker. Although I can't speak for IV, I'd say a private bug tracker is far more useful - the developers read the forums, filter the material and enter it in the tracker in a way that they know is helpful for internal use. Remember, they can use tools without you knowing (or needing to know) about it.
Bottom line: your output is only as good as your input, no matter how good the vessel. This goes for reporting as well as searching (and probably some other things).