Problems activating your key?

General chit-chat and minor questions about just about anything

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iplay4you
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Postby iplay4you » Sat Oct 20, 2012 8:53 am

this mail : support@introversion.co.uk

good luck
SimpsonN1nja
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Postby SimpsonN1nja » Mon Oct 22, 2012 1:17 am

I bought the game 2 weeks ago and I haven't played it once because I'm having the same problem. This is really pissing me off. If there is no way to fix this can I at least have my $30 back. Erggg! All of my friends told me not to buy a game that wasn't on steam and it looks like they were right!
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ronanc
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Postby ronanc » Mon Oct 22, 2012 1:35 am

Try what these guys did:

http://forums.introversion.co.uk/prison ... .php?t=907

PS

All of my friends told me not to buy a game that wasn't on steam and it looks like they were right!


That's the dumbest thing I've heard today. Thanks.
ricky1981
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Postby ricky1981 » Mon Oct 22, 2012 3:33 am

48 hours since my payment was taken and I have no key or response to my email to IV support, will have to raise a PayPal dispute at this rate which seems pretty pathetic for something that should be emailed instantly/automatically.
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ronanc
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Postby ronanc » Mon Oct 22, 2012 10:55 am

Raising a paypal dispute doesn't help you or IV. Try contacting them on twitter.
PhilOfDoom
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Postby PhilOfDoom » Mon Oct 22, 2012 11:42 pm

was any one else getting the

phpBB : Critical Error

Could not connect to the database


error when they try and activate their alpha key? I had a quick look on their twitter page about the d/t earlier today but it said it was all fixed. I wonder if they are aware of this issue :?
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NeatNit
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Postby NeatNit » Mon Oct 22, 2012 11:54 pm

This error appeared for everything in the past few hours. Seems fixed now, when's the last time you tried?
PhilOfDoom
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Postby PhilOfDoom » Mon Oct 22, 2012 11:59 pm

I tried it just now. still no joy :(

Now i just have the hard decision of, Do i wait up to hope it gets fixed or do i goto sleep and get up early :/

edit: its the register button on the http://www.prison-architect.com/register page that doesn't work not the page it self.
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ronanc
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Postby ronanc » Tue Oct 23, 2012 12:06 am

Confirming the register button isn't working...
Hushful
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Postby Hushful » Tue Oct 23, 2012 12:35 am

PhilOfDoom wrote:was any one else getting the

phpBB : Critical Error

Could not connect to the database


error when they try and activate their alpha key? I had a quick look on their twitter page about the d/t earlier today but it said it was all fixed. I wonder if they are aware of this issue :?


I'm currently getting the exact same error right now.
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ronanc
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Postby ronanc » Tue Oct 23, 2012 12:43 am

Possibly to do with AWS being down all evening. Try again later I say.
Nytale
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Re: Problems activating your key?

Postby Nytale » Sun Dec 30, 2012 6:09 am

Not shure if this is the right place to post but here goes:

Is it possible to add my copy to steam in anny way?

Just thinking about updates and such as it would make it so much easier to download updates from steam then look around like an idiot :s
If not is there going to be an easy to acces page where purchasers can download updates?
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xander
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Re: Problems activating your key?

Postby xander » Sun Dec 30, 2012 7:09 am

Nytale wrote:Not shure if this is the right place to post but here goes:

Is it possible to add my copy to steam in anny way?

Just thinking about updates and such as it would make it so much easier to download updates from steam then look around like an idiot :s
If not is there going to be an easy to acces page where purchasers can download updates?

No. The game is in alpha, and is not available on Steam (yet). Once it is released, it might be possible. Prior to release, you are SOL. That may continue to be the case after release, too.

xander
Evil Night
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Re: Problems activating your key?

Postby Evil Night » Sun Dec 30, 2012 10:48 am

Nytale wrote:If not is there going to be an easy to acces page where purchasers can download updates?

The Alpha Builds page is probably what you're looking for.
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Prison Architect

Postby kezzie130 » Mon Dec 31, 2012 12:14 pm

I don't know how to activate my account.

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