Problems activating your key?

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redrum1692
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Problem activating my key?

Postby redrum1692 » Mon Oct 08, 2012 9:33 pm

I purchased the game, got my email, opened the link, downloaded the pdf, created a Introversion forum account, registered, double and triple checked my username and password and can not access the wiki to download the game. Can you please help me.
partybutler
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Postby partybutler » Wed Oct 10, 2012 12:41 am

So it says my key has been activated to my account but it will not let me go to the wikipage
a little help please
coolguycarey
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Re: Problem activating my key?

Postby coolguycarey » Wed Oct 10, 2012 2:50 pm

redrum1692 wrote:I purchased the game, got my email, opened the link, downloaded the pdf, created a Introversion forum account, registered, double and triple checked my username and password and can not access the wiki to download the game. Can you please help me.


I'm having the same issue....
SimpsonN1nja
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Postby SimpsonN1nja » Wed Oct 10, 2012 8:45 pm

me too
duxbellum
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Postby duxbellum » Fri Oct 12, 2012 9:16 pm

Such a buggy system they have in place.
Mas Tnega
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Postby Mas Tnega » Fri Oct 12, 2012 10:01 pm

Could this topic relate to your problems? http://forums.introversion.co.uk/prison ... .php?t=726
SimpsonN1nja
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Postby SimpsonN1nja » Sun Oct 14, 2012 2:46 pm

When i click that link it says that it doesn't exist.
Mas Tnega
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Postby Mas Tnega » Sun Oct 14, 2012 3:19 pm

That means Step 2 has failed.

Go here:
http://www.introversion.co.uk/prisonarc ... ister.html

Enter your forum username, password and your 1-PA-30-BasePack key.
SimpsonN1nja
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Postby SimpsonN1nja » Sun Oct 14, 2012 10:40 pm

now when i do that i get to the next page where i need to enter my info again and then the boxes go blank and nothing happens
SuperJman18
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Download Link?

Postby SuperJman18 » Wed Oct 17, 2012 1:35 am

In my email, it says "You can download your purchase from...", when i click on that link, it downloads a PDF file, with instructions to make an account and then download the game from the wiki. But if my account isn't working because of the Key problem, how am i supposed to download it from the wiki, if the wiki doesn't accept my username and password???
:3
Racerbamf
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Joined: Sun Oct 14, 2012 8:49 am

Postby Racerbamf » Thu Oct 18, 2012 7:39 am

Well that's a bit silly. The key sent to me had a comma (,) at the end of it so when I went to copy/paste it, I also included the comma.

Probably not a great idea to have anything else on the same line as the key.

-Racerbamf
iplay4you
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Postby iplay4you » Thu Oct 18, 2012 2:26 pm

Hello (sorry i'm not english)

can someone help me because the support gives me a bad solution !

I bought the game, I got my key but that's doesn't work

http://devwiki.introversion.co.uk/pa

I followed the procedure in the PDF but my account doesn't work (log on with your registered forum username and password to get started)

"support"
We've updated your details in our system and sent you a new email containing your download links.
You can also access your build and the instructions to access the wiki and private developer forum here:


ok but I have the same pdf file and it still does not

I do not have access to wiki

thank !
iplay4you
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Postby iplay4you » Fri Oct 19, 2012 1:49 pm

The problème is resolved after 3 days, thank you.

Have a good day
ricky1981
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Postby ricky1981 » Sat Oct 20, 2012 8:01 am

Add me to the list of people who haven't received their key despite PayPal charge going through fine. Hopefully support will sort it but this is not a great start when you're charging $30. Even small indie companies charging a few dollars manage to send out keys instantly.
Swederell
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Download problems

Postby Swederell » Sat Oct 20, 2012 8:26 am

iplay4you wrote:Hello (sorry i'm not english)

can someone help me because the support gives me a bad solution !

I bought the game, I got my key but that's doesn't work

http://devwiki.introversion.co.uk/pa

I followed the procedure in the PDF but my account doesn't work (log on with your registered forum username and password to get started)

"support"
We've updated your details in our system and sent you a new email containing your download links.
You can also access your build and the instructions to access the wiki and private developer forum here:


ok but I have the same pdf file and it still does not

I do not have access to wiki

thank !


I'm having the same issues as iplay4you. Can't seem to find an email address to contact support. Can someone give me a hand. Cheers

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