Let's look at the current state of things:
Right now DEFCON is easily exploitable by a sailing glitch. IV is aware of this, and even issued a beta patch nearly two months ago. Since then? Nothing.
For perspective on the matter, in less time then it has taken them to fix an exploit we have seen a community
member hack the code to create a dedicated server client (and he is neither getting paid like the IV staff are, nor working full time on it). (the beta patch was released on May10th, Bert's mod was the 28th)
What has IV done during this time? They created a Vista patch for Darwinia. Basically, you decided that fixing a massive exploit in your most popular and best selling game is less important then a graphics update for a game that has retro 80's graphics to begin with!
Next. they announced a t-shirt contest, with prizes, witht he t-shirts meant for the DEFCON UK retail launch.
vic wrote:Our UK distributors are thinking about putting together some cool new DEFCON t-shirts for the DEFCON UK retail launch this June...
Due to the wealth of interest and suggestions for design ideas, Pinnacle has decided to open a T-shirt designing competition. If you think you have a better design, please go here to submit: http://www.defconvideogame.com/tshirts/index.php. The best entrant will win a boxed copy of DEFCON.
Now, I realize that the statement on t-shirts is conditional, but the contest statement certainly was not. I also realize that it is Pinnacle doing the shirts, but you are promoting it on your forums, on your website, in connection with your game.
What has come from it? Again, nothing. We are promised something, only to be ignored and/or forgotten, with nary an explanation why.
Third, you opened a forum thread entitled "Think Tank". To date I am unaware of IV ever using a single idea of the nine pages (of just thread topics) that currently exist there. How many times have you even responded?
Now, I know that patches cost money with little immediate return. But let's face it, IV is a small company, and as such needs to produce quality products in order to compete with larger software groups. Part of that includes making games that build loyal customer support. Or, in other words, when you make a broken game, you are supposed to fix it.
IV, you make excellent games, ones that I cannot come even close to creating. But your business model, customer service, and company policies are horrific. You guys blow money on fast cars and speed boats, only to be cutting corners on games because you had to ship due to your lack of funds (either that or the game was broken in a patch, which means you have an even greater responsibility to fix it).
As a customer, and someone who has tried to do his best to support and promote your games, I ask you to please stop treating us like crap. We want to like you, but you seem to go out of your way to make that difficult.
Again, ban me if you want, but it needs to be said. If you want fans, you need to treat us right. We don't want freebies, we don't want hand outs. We want working games, we want support, we want you to actually do what you say you will do.
Thank you for your time.