Yes, the problem you describe is real, and a bug in my opinion. Super-Max is merely useless as soon as you collect a couple of bad guys in a special-care area just for them .It only needs a Paul or an Instigator nearby, and you will have deaths every morning, either cell mates or guards as they lea...

Finally, creating and using a new Windows account without accented characters allowed me to finish the introduction without the game crashing after the cutscene... Weird experience after all, making me feel rather uncomfortable...