Game keeps crashing when trying to access a online match.

Technical Support for all Defcon related issues

Moderator: Defcon moderators

badboi787
level0
Posts: 3
Joined: Thu Apr 05, 2012 4:45 pm

Game keeps crashing when trying to access a online match.

Postby badboi787 » Thu Apr 05, 2012 5:06 pm

Hello, since yesterday I got the demo of the game from Steam and loved it so I decided to get the full version, once I got the full version everytime I try to access a online match I get this.

Debug (I don't have blackbox.txt for some reason):

Defcon 1.61 STEAM built Dec 1 2011
Parsing archive main.dat...DONE
Found language 'english' with caption 'English' in 'data/language/english.txt'
Found language 'french' with caption 'Français' in 'data/language/french.txt'
Found language 'german' with caption 'Deutsch' in 'data/language/german.txt'
Found language 'italian' with caption 'Italiano' in 'data/language/italian.txt'
Found language 'spanish' with caption 'Español' in 'data/language/spanish.txt'
WinSock started
Client listening on port 5011
Parsing Coastline data (1776 islands) : 28ms
Parsing International data (2753 islands) : 17ms
Parsing City data (2745 cities) : 31ms
Parsing archive sounds.dat...DONE
Authentication key set : 'STEAMM-Censored auth key'
WinSock started
Connection established to MetaServer on port 5008. Listening on Port 5009
SteamAPI_Init SUCESS
Steam Authentication Initiated
Steam Authentication : Logging On To Steam
Steam Authentication : Getting Steam Id
Requesting data from MetaServer : LatestVersion
Requesting data from MetaServer : MOTD
Steam Authentication : SteamID = 76561198035580797
Steam Authentication : Getting Steam3 Auth
Received data from MetaServer : LatestVersion
Received data from MetaServer : MOTD
Requesting authentication of key STEAMM- Censored auth key
Steam Authentication : Requesting Authentication
Received Authentication : STEAMM-Censored auth key : (keyID Censored) : Accepted
Authentication HashToken set to -337777022
Requesting data from MetaServer : UpdateURL
Steam Authentication Accepted : FULL GAME USER
Authentication key set : 'STEAMM-Censored auth key'
Received data from MetaServer : UpdateURL
Started requesting public IP:port for socket 472
Local IP address is: Censored local IP
Socket 472 identified as public IP Censored IP
CLIENT : Disconnected
EclRemoveWindow failed on window LOBBY
Stopped requesting public IP:port for socket 472
EclRemoveWindow failed on window Enter IP Manually
CLIENT : Attempting connection to Server at 81.22.245.98:5012...
Requesting connection to 81.22.245.98:5012 via matchmaker

After that I crash and get this error from windows:

Problem Event Name: APPCRASH
Application Name: Defcon.exe
Application Version: 1.0.0.1
Application Timestamp: 4ed8fe2e
Fault Module Name: PrivacyProvider.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4b5ea693
Exception Code: c0000005
Exception Offset: 00016de6
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My system specs:

Operating System
MS Windows 7 Home Premium 64-bit
CPU
AMD Athlon II X2 215 39 °C
RAM
4.00 GB Dual-Channel DDR3 @ 531MHz (7-7-7-20)
Motherboard
FOXCONN 2AAF (CPU 1) 29 °C
Graphics
ATI Radeon 3000 Graphics (HP)
Hard Drives
313GB Seagate ST332041 8AS SATA Disk Device (SATA) 37 °C
WD Elements 500GB Portable
Optical Drives
GTMFSR K92B4D6R SCSI CdRom Device
hp DVD-RAM GH60L SATA CdRom Device
Audio
Realtek High Definition Audio
Avnex Virtual Audio Device

Could someone help me please?

Many thanks, badboi787
User avatar
bert_the_turtle
level5
level5
Posts: 4795
Joined: Fri Oct 13, 2006 6:11 pm
Location: Cologne
Contact:

Postby bert_the_turtle » Thu Apr 05, 2012 11:06 pm

Do you have a program installed that *can* hide your IP? PrivacyProvider.dll sounds like it, and casual googling shows it as the root of some other crashes.
badboi787
level0
Posts: 3
Joined: Thu Apr 05, 2012 4:45 pm

Postby badboi787 » Fri Apr 06, 2012 12:12 am

bert_the_turtle wrote:Do you have a program installed that *can* hide your IP? PrivacyProvider.dll sounds like it, and casual googling shows it as the root of some other crashes.


Infact I do, I never use it anymore so I didn't think that would cause it, I will uninstall it and get back to you.
badboi787
level0
Posts: 3
Joined: Thu Apr 05, 2012 4:45 pm

Postby badboi787 » Fri Apr 06, 2012 6:29 am

Removed my IP hider program, and it worked, thanks.

Return to “Windows Troubleshooting”

Who is online

Users browsing this forum: No registered users and 9 guests