Steam Authentication Failed

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ThornXBL
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Postby ThornXBL » Sat May 15, 2010 3:18 am

I filled out the contact form on IV's site, and sent them a note to their twitter feed.

I feel bad cuz i convinced a friend to buy the game with me yesterday, and now we are both out $10. =/
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xander
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Postby xander » Sat May 15, 2010 2:18 pm

There are known issues with Steam authentication. There is currently a patch in beta which should fix those issues.

xander
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Chris
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Postby Chris » Sat May 15, 2010 6:22 pm

Please accept our apologies for this problem. We are currently beta testing a steam update that will fix this problem completely - we appreciate your patience.
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Chris
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Postby Chris » Sat May 15, 2010 10:21 pm

Those of you experiencing this problem, could you please do a test for us? We may have a temporary workaround.

We've done some further testing and believe we have solved the problem properly now. Defcon under Steam should work fine without any error messages.

If steam users could give it a try, and report back here, that would be very helpful. Thanks!
Last edited by Chris on Sun May 16, 2010 11:12 am, edited 2 times in total.
ThornXBL
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Postby ThornXBL » Sat May 15, 2010 11:02 pm

Chris wrote:Those of you experiencing this problem, could you please do a test for us? We may have a temporary workaround.

- Go to your Steam Defcon folder (something like H:\games\Steam\steamapps\common\defcon), and delete the authkey file
- Run defcon in steam
- You should see the Steam authentication dialog in the centre of the screen
- You will then see a "success" message, but probably only for a fraction of a second. The status at the bottom of the screen will say "Accepted"

At this point things may be working fine for you. Alternatively, you may get this:
- Immediately after, you'll get a "dropped by steam" type error message
- The steam dialog changes to say "failed"
- In the next dialog that says "You may play as the demo user", DO NOT click on the "Play Demo" button, as it will switch you into demo mode. Instead, close that window with the close button in the top right.
- You should be in full-game mode now.

Let us know if this helps you.

Apologies for this problem, we are working on a more permanent fix.


I had deleted my AuthKey after the last attempt, so I fired up Steam/Defcon.

Authentication succeeded this time; and I have a valid key that begins with STEAM.

Not sure what you did, but thanks! I'm getting my friend to try it too.

EDIT: worked for my friend too. Thanks again. Look forward to the patch!
Kahai
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Postby Kahai » Sun May 16, 2010 5:21 am

Everything works over here too, what a relief!
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Chris
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Postby Chris » Sun May 16, 2010 11:09 am

We've done some further testing and believe we have solved the problem properly now. Defcon under Steam should work fine without any error messages.

If steam users could give it a try, and report back here, that would be very helpful. Thanks!
Rangers1873
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Postby Rangers1873 » Mon May 17, 2010 11:13 am

Thats the problem sorted for me now.

Cheers.
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Schubdüse
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Postby Schubdüse » Mon May 17, 2010 8:01 pm

Great! Retail key in Steam-Defcon works now.
Vorsprung durch Kraft - Triebwerke saugen - Präzisionsarbeit... Schubdüse.
Maniacal
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Postby Maniacal » Tue May 18, 2010 4:23 am

It works thanks!
dariuskeel
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Authentication Failed

Postby dariuskeel » Thu May 20, 2010 9:08 pm

Hi,
I just purchased the game last night off of Steam, tried to play and got the same authentication errors as everyone else on this page. Mine also says it has an invalid key. I see you've solved the problem for many people but mine is still reporting an error.
Any assistance would be greatly appreciated.

EDIT: Also, every time I boot now it starts me automatically in Demo Mode.
Niederfuchs
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Now working...

Postby Niederfuchs » Sat May 22, 2010 10:05 pm

Works for me now thanks (even on an Steam Linux Version via Crossover Games !!!)

Thanks for listening to the users...!

Niederfuchs
dariuskeel
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Thanks Introversion!

Postby dariuskeel » Sat May 22, 2010 11:48 pm

Hey,
Just a quick update. I sent them an email and got a reply within that day. They took care of the problem and now DEFCON works great now.
Thanks y'all!
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MarquisDeMizzle
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ruh roh

Postby MarquisDeMizzle » Sun May 23, 2010 6:49 pm

Booted it up this morning and I get

Steam Authentication Status: Failed

from the debug.txt

Code: Select all

Steam Authentication : Getting Encryption Details
Received Authentication : authkey not found : (keyID -1) : Key invalid
Key failed basic check : authkey not found (result=Key invalid)
Requesting data from MetaServer : UpdateURL
Received data from MetaServer : UpdateURL
Requesting data from MetaServer : sb
Received data from MetaServer : sb
Steam Authentication : Getting Steam2 Auth
Steam Authentication : Getting Steam3 Auth
Steam Authentication : Requesting Authentication
Sound System regained window focus
Steam Authentication FAILED


UPDATE
Logged in again this evening and now it's authenticating properly.
Last edited by MarquisDeMizzle on Tue May 25, 2010 3:28 am, edited 1 time in total.
dariuskeel
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To fix it...

Postby dariuskeel » Sun May 23, 2010 8:21 pm

Send an email to their support and they'll send you back a working key. They also said that the new Steam patch should fix the problems.

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